South Shore Insurance Agency is currently seeking to fill the position of Insurance Customer Service Representative. SSIA is a locally owned and operated independent insurance agency serving the personal and small business insurance needs of customers along the Gulf Coast. Our team is made up of a group of Account Executives and Customer Service Representatives who focus on providing the best in customer satisfaction and competitive insurance products insureds are seeking.
The candidate for this position should be team oriented, but a self-starter, and present themselves with integrity and professionalism, be a clear communicator with a customer-focused orientation. This candidate will be willing to learn new skills quickly and thoroughly with the goal of advancement and both personal and professional growth. Dependability and initiative are key focuses of the strong candidate.
Hours: Full time (40 hours per week); Monday through Friday, 8 am to 5 pm CT.
Location: Corporate Office in Foley AL
Training: All training will occur in a paid, full-time work environment with specific goals set during the training period. All employment will begin with a 90-day trial period.
Benefits: Salary $14-18/hour (DOE) with full benefits package available including health insurance, paid holidays and leave
Department: Retail Agency
Reports to: Retail Agency Account Manager
The duties and responsibilities of this job are subject to change and employees will be required to perform the new duties and responsibilities.
The Insurance CSR interacts with customers and as a liaison with the Insurance Producer, providing responses to inquiries about obtaining coverage, handling and resolving complaints, and servicing new and existing accounts. Performs routine and moderately complex clerical, administrative and support functions.
Responsibilities / Duties
Process retail agency communication to provide customer service and obtain information on account questions
Process, prepare and submit applications to retail agents to bind new and renewal business
Process and complete new and renewal business binding within company management system, AMS360
Process and complete endorsements (policy changes) and cancellations, following guidelines presented in training
Support the retail team by completing additional tasks as needed, including but not limited to inspection report processing and policy auditing
Organize and work with detailed records, maintaining updated files for each insured
Maintain exemplary customer service rapport by quickly and effectively addressing any needs
Performs other duties as assigned (no more than 5% of duties)
High School Diploma or Equivalent
Minimum two years customer service experience; education may be substituted for required experience. Working knowledge of Windows PC, Microsoft Word and Excel are required.
Knowledge, Skills & Abilities
Ability to convey technical information and prepare written correspondence in a clear and concise manner
Ability to respond to inquiries in a timely and professional manner
Requires excellent service and communication skills and ability to effectively interact with others
Strong organization skills and the ability to plan, control and coordinate activities
Ability to develop an understanding of and follow business practices
Ability to develop alternative recommendations to issues within area of functional responsibility
Ability to work in a team environment and positively influence others by actions and example
To perform this job successfully, an individual must possess the physical ability to perform each essential function satisfactorily. Specific abilities include:
Ability to sit for extended periods of time
Ability to use fingers and hands repetitively
Ability to look at and read computer monitors for extended periods
*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions as defined per Company policy
South Shore Insurance Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SSIA, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
South Shore Insurance Companies expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of South Shore Insurance Companies employees to perform their job duties may result in discipline up to and including discharge.
Send resume and supporting documents to firstname.lastname@example.org or fax to 251.923.4464. A copy of the SSI Companies’ Team Member Handbook will be supplied to candidates.
All employees are expected to support South Shore Insurance Companies Values by performing their jobs in a manner
that is Ethical, Respectful, High Performing, Forward Looking, and a Responsible Partner.