Name:
World-Class Customer Service - Dale Carnegie Free Preview Event
Date:
January 22, 2014
Time:
8:30 AM - 10:00 AM CST
Registration:
Register Now
Event Description:
This program is geared toward supervisors and key personnel and is presented in a spaced learning format to allow more on-the-job application. The emphasis is on skills needed to build external and internal relationships to more effectively manage customers and personnel that interact with customers. Dale
Carnegie training tackles issues such as how people can partner across functions to exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities and leverage industry-wide "best practices" to strengthen customer ties. The training brings measurable gains in improved service quality, better resolution of customer conflict,and increased customer loyalty, ultimately increasing profitability.
Carnegie training tackles issues such as how people can partner across functions to exceed customer expectations, initiate new services to generate add-on and cross-selling opportunities and leverage industry-wide "best practices" to strengthen customer ties. The training brings measurable gains in improved service quality, better resolution of customer conflict,and increased customer loyalty, ultimately increasing profitability.
SPECIAL PREVIEW MEETING (FREE)
Wednesday, January 22, 2014
Wednesday, January 22, 2014
8:30 am to 11:30 am
McCarron-Raley Conference Room
Coastal Alabama Business Chamber
Classes will be held for 4 weeks, One session per week
8:30am - Noon
8:30am - Noon
Wednesdays, February 5th, 12th, 19th
Locations: Baldwin EMC, Orange Beach (on Foley Beach Express
Tuition = $397.00 per enrollee. A team of three to six = $375.00 each
and a team of seven or more = $357.00 each. Ask for quote on larger groups.
