The Chamber is proud to announce that Disney Institute is coming to Gulf Shores on May 3, 2017. The course topic is Disney’s Approach to Quality Service. Discover how to create a work culture where desired behaviors are consistently demonstrated.

For 90 years, The Walt Disney Company has perfected the art of making people happy. And when it comes to understanding how they perfected that customer experience, well, we think they offer you the most amazing classroom in the world. With courses offered by Disney Institute, you'll discover ways to positively impact your organization and the customers you serve as you're immersed in leadership, service and employee engagement.

Excellent service does not simply come from a friendly transaction or helpful technology - it is the result of truly understanding your customer's expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framework properly unites its people, place and processes by putting the customer at its core, exceptional service becomes possible across customer touch points. This creates greater intent to return and recommend, as well as a stronger competitive edge. With more than 90 years of world-renowned customer service, no on understand this better than Disney.